When Something Goes Wrong

Speaking Up & Raising Concerns

Foundational

If you see something that seems wrong — unsafe, dishonest, unfair, illegal, or against our values — say something. Speaking up is not disloyalty; it's how problems get fixed before they become harm. You can raise concerns in good faith without fear of retaliation, and you don't need to be certain or have all the answers to do it.

This goes beyond reporting a security incident (see Report It). It's about wrongdoing and ethics: a colleague cutting a compliance corner, pressure to do something improper, a risk being ignored, dishonest behaviour, or anything that doesn't sit right. In a regulated business, staying silent about these can let real harm — to customers or the company — grow unchecked.

The promise is simple: raising a genuine concern in good faith is welcomed and protected. We would far rather hear about a hundred concerns that turn out fine than miss the one that mattered because someone was afraid to speak.

Speak up

AlwaysRaise concerns about wrongdoing, risk, unsafe or unethical behaviour, or anything that seems wrong — through your manager, the relevant team, or the confidential reporting channel.
DoRaise it even if you're not certain, even if it's not your area, and even if it involves someone senior — you don't need proof to flag a genuine concern.
DoBe honest and act in good faith; you don't have to investigate it yourself — just surface it to someone who can.
DoUse the confidential / whistleblowing channel if you'd rather not go through your manager, or the concern involves them.
ConsiderWriting down what you saw and when, so the concern is clear when you raise it.

The promise — and the one real rule

DoExpect to be supported, not punished: raising a genuine concern in good faith is protected, and retaliation against someone who speaks up is itself a serious breach.
DoKeep it confidential and professional — raise it through the proper channels rather than gossip or public posts (see Social Media).
NeverStay silent about serious wrongdoing or risk because it's awkward, not your job, or involves someone senior — silence is how harm grows (see Professional Ethics & Integrity).

Ask yourself

AskDoes something here feel wrong, unsafe, dishonest, or against our values?
AskWho can I raise this with — my manager, the relevant team, or the confidential channel?
AskAm I staying quiet mainly because it's awkward or involves someone senior?
AskIf this turned out to be serious, would I wish I'd spoken up?

Why it matters: Most serious failures — harm to customers, compliance breaches, misconduct — were noticed by someone before they became serious, but only fixed if that person spoke up. A culture where people raise concerns safely, and are protected when they do, is what catches problems early; one where people stay quiet to avoid awkwardness lets small wrongs become big ones.